POLICIES + PROCEDURES

Please read through our policies below. We reserve the right to refuse service to anyone who does not abide by our policies or sign our intake and consent form. 

COVID SCREENER

Must be filled out within 24 hours of each appointment. Click the link in your appointment reminder email. We will also send a text the day before your appointment. 

TEMPERATURE CHECK

Will be performed upon arrival. You will have to reschedule your appointment if your temperature is 100F or above.​​

FACE MASKS

Must be worn at all times and cover nose and mouth. 

CANCELATION FEES

Will be waived for any appointments needing to be rescheduled due to an affirmative COVID Screener question or high temperature upon arrival. For all other reasons, see Cancelation Policy below.

FRESHLY LAUNDERED LINENS

As always, each client receives a fresh set including sheets, blanket, face cradle cover, and towels. We never re-use anything that may have touched a client. 

AIR PURIFIERS

Will be running 24/7, with extra time between appointments to ensure a clean treatment room for each client. 

APPOINTMENTS

Must be rescheduled if, in the last 14 days, you had or have any COVID-related symptoms or were exposed to anyone suspected to or confirmed to have COVID-19. 

POSITIVE TESTS

If you tested positive within the past month, you must have a negative test prior to your next session.

VACCINE

If you received the vaccine, please allow a minimum of 2 days before coming in for a massage. You must still abide by our policies despite having been vaccinated. 

CLEANING + DISINFECTION

Products approved by the EPA & CDC will be used on all surfaces between appointments. Including: massage tables, face cradles & bolsters, stools, door handles, shoe caddy, retail items, oil bottles, iPad, etc.

HAND SANITIZER

Is available throughout the studio. Please help yourself or ask your therapist

TRAVEL

If you traveled, you must follow the NYS guidelines which include getting tested prior to arrival in NY and a negative test after 4 days of quarantine. If you do not wish to get tested, you must quarantine for the full 14 days. 

An appointment can't be made during this time. 

New Covid-19 Guidelines

YOUR THERAPIST

Will undergo the same COVID screening and temperature checks. Fresh face masks and shirts will be worn for each appointment, and goggles will be washed between sessions. As always, hands and forearms are washed immediately before and after each client.

Policies + Information

Cancelation Policy

  • We require 24-hour notice for all cancellations and rescheduled appointments, including those made with gift cards or pre-paid packages.

  • To cancel or reschedule, call or text us at 914-417-9966. Please wait for a reply.

Cancelation Fees

  • You are responsible for 100% of the scheduled service for appointment changes made within 6 hours or you miss your appointment.​

  • You are responsible for 50% of the scheduled service for appointment changes made within 24 hours.​

  • Prepaid sessions, gift cards and package sessions will be decreased or forfeited accordingly and any unused portion will be added to your account for future use. The full value of your prepaid session will be added to your account if you cancel with more than 24 hours notice. 

  • All sales are final and non-refundable. This includes prepaid sessions, gift cards, packages and retail items. Account credit does not expire.

  • All cancellation fees must be paid in full prior to booking your next appointment.

Late Policy

  • Send us a text at 914-417-9966 if you expect to be late. We offer a 5 minute grace period after which you may experience a shortened session. You will be responsible for the full price of the scheduled service. 

 

  • If you are more than 15 minutes late and we haven't heard from you, we will consider you a no show and you'll be charged for the full price of the scheduled service.

When to Reschedule

Some common reasons you should reschedule your massage are illnesses such as fever, cold, flu, bacterial/viral/skin infection, rash, acute injury, acute medical condition, and anytime you may be contagious. If you are unsure whether you should reschedule, please contact us.

Intake Forms

  • Intake forms must be filled out online at least 1 day prior to your initial appointment. If the intake form isn't complete, we may need to cancel your appointment.

 

  • Certain medical conditions require a written authorization from a physician. We will notify you if this is the case prior to your session. 

Arrival + Parking

  • Parking is available in front of the building in a municipal lot for $1 per hour, with a 2-hour limit. Payment is required M-Sa, 9am-9pm.

  • Please do not park in the reserved spots in the building's lot.

  • Main Entrance: take the stairs or elevator to the lower level + follow signs for Suite D.

  • Right Side Entrance: make a left to Suite D.

Packages + Gift Cards

Packages and gift cards are available for purchase online and in-office. Packages must be used within 1 year from date of purchase. Gift cards and account credit do not expire. 

Payments

  • We accept cash, checks, all major credit cards, Apple, Android and Google Pay.

  • NYS sales tax will be added to all retail purchases.

  • New clients must pre-pay when booking their initial appointment.

  • All sales are final and non-refundable. This includes prepaid sessions, gift cardspackages and retail items. Account credit does not expire.

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