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POLICIES + PROCEDURES

Please read through our policies below. We reserve the right to refuse service to anyone who does not abide by our policies or sign our intake and consent forms. 

APPOINTMENTS

Please wait at least 10 days before coming in for an appointment if you have tested positive, have any COVID-related symptoms or come into contact with anyone who has. As a reminder, do not come in if you are sick for any reason. Please contact us at 914-417-9966 as soon as possible to reschedule your appointment. 

FACE MASKS

Masks are optional for all guests and staff. Please let your therapist know if you would prefer they wear one during your session. 

CANCELATION FEES

See full Cancelation Policy and Fees below. Please contact us as soon as possible to cancel or reschedule at 914-417-9966.

FRESHLY LAUNDERED LINENS

As always, each client receives a fresh set including sheets, blanket, face cradle cover, and towels. We never re-use anything that may have touched a client. 

AIR PURIFIERS

Will be running 24/7 to ensure a clean treatment space. 

POSITIVE TESTS

If you or someone in your household tests positive, please allow a minimum of 10 days prior to coming in for your next session. 

VACCINE

If you received the vaccine or boosters, please allow a minimum of 2 days before coming in for a massage.

CLEANING + DISINFECTION

Products approved by the EPA & CDC will be used on all surfaces between appointments. Including: massage tables, face cradles & bolsters, stools, door handles, shoe caddy, retail items, oil bottles, iPad, etc.

HAND SANITIZER

Is available throughout the studio. Please help yourself or ask your therapist. 

Covid-19 Guidelines
Policies + Information

Cancelation Policy

  • ​We require 24-hour notice for all appointment changes (cancellations & reschedules), including those made with gift cards or pre-paid packages. See cancellation fees below.

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  • To cancel or reschedule, call or text us at 914-417-9966. Please wait for a reply.

Cancelation Fees

  • You are responsible for 100% of the scheduled service for appointment changes made within 6 hours or you miss your appointment.​

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  • You are responsible for 50% of the scheduled service for appointment changes made within 24 hours.​

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  • Prepaid sessions, gift cards and package sessions will be decreased or forfeited accordingly and any unused portion will be added as store credit for future use. â€‹â€‹

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  • All sales are final and non-refundable. This includes prepaid sessions, gift cards, packages and retail items. Account credit does not expire.

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  • All cancellation fees must be paid in full prior to booking your next appointment.

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PLEASE NOTE: We do not offer refunds. If you prepaid for a session and cancel with more than 24 hours notice, the full value of your prepaid service will be added as account credit. Account credit does not expire and can be applied to any future service. 

Late Policy

  • Send us a text at 914-417-9966 if you expect to be late. We offer a 5 minute grace period after which you may experience a shortened session. You will be responsible for the full price of the scheduled service. 

 

  • If you are more than 15 minutes late and we haven't heard from you, we will consider you a no show and you'll be charged for the full price of the scheduled service.

When to Reschedule

Some common reasons you should reschedule your massage are illnesses such as fever, cold, flu, bacterial/viral/skin infection, rash, acute injury, acute medical condition, and anytime you may be contagious. If you are unsure whether you should reschedule, please contact us.

Intake Forms

  • Intake forms must be filled out online at least 24-hours prior to your initial appointment. If the intake form isn't complete, we may need to cancel your appointment.

 

  • Certain medical conditions require a written authorization from a physician. We will notify you if this is the case prior to your session. 

Arrival + Parking

Visitor Parking is available in the building lot.

Alternatively, there is metered parking available directly in front of the building on Palmer Ave. 

Packages + Gift Cards

Gift cards are available for purchase online and in-office. Packages must be used within 1 year from date of purchase. Gift cards and account credit do not expire. 

Payments

  • We accept cash, checks, all major credit cards, Apple, Android and Google Pay.

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  • NYS sales tax will be added to all retail purchases.

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  • New clients must pre-pay when booking their initial appointment.

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  • All sales are final and non-refundable. This includes prepaid sessions, gift cards, packages and retail items. Account credit does not expire.

Cancelation Policy
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