• ​We require 24-hour notice for all appointment changes (cancellations & reschedules), including those made with gift cards or pre-paid packages. See cancellation fees below.

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• To cancel or reschedule, call or text us at 914-417-9966. Please wait for a reply.

We do not offer refunds. If you prepaid for a session and cancel with more than 24 hours notice, the full value of your prepaid service will be added as account credit. Account credit does not expire and can be applied to any future service. ​

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• You are responsible for 100% of the scheduled service for appointment changes made within 6 hours or you miss your appointment.​

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• You are responsible for 50% of the scheduled service for appointment changes made within 24 hours (up to 6 hrs).​

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• Prepaid sessions and gift cards will be decreased or forfeited accordingly and any unused portion will be added as store credit.​​

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• All sales are final and non-refundable. This includes prepaid sessions, gift cards and retail items.

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• All cancellation fees must be paid in full prior to booking your next appointment.​

• Visitor Parking is available in the building lot, labeled Momentum Massage & Wellness.

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• Metered parking is also available directly in front of the building on Palmer Ave. Payment is required. 

Gift cards are available for purchase online and in the studio. Gift cards must be used within 1 year from date of purchase. Account credit does not expire. 

• We accept all major credit cards, Apple, Android and Google Pay.

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• NYS sales tax will be added to all retail purchases.

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• A credit card is required to be kept on file when booking appointments. It will only be used to process late cancelation or no show fees in accordance with our policies. 

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• All sales are final and non-refundable.

• If you or someone in your household tests positive for a communicable disease, please allow a minimum of 5 days prior to coming in for a session.

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• Do not come in if you are sick for any reason. Contact us at 914-417-9966 as soon as possible to reschedule your appointment, as massage can make symptoms worse. Cancelation policy and fees apply.​

• Intake forms must be filled out online at least 24-hours prior to your initial appointment. If the intake form isn't complete, we may need to cancel your appointment.

• Certain medical conditions require a written authorization from a physician. We will notify you if this is the case prior to your session. 

• Send us a text at 914-417-9966 if you expect to be late. We offer a 5 minute grace period after which you may experience a shortened session. You will be responsible for the full price of the scheduled service. 

• If you are more than 15 minutes late and we haven't heard from you, we will consider you a no show and you'll be charged for the full price of the scheduled service.

Some common reasons you should reschedule your massage are illnesses such as fever, cold, flu, bacterial/viral/skin infection, rash, acute injury, acute medical condition, and anytime you may be contagious. If you are unsure whether you should reschedule, please call or text us at 914-417-9966.